Introduction
Welcome to CrayonToon Studios! We take your privacy seriously and are committed to protecting the personal information you entrust to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (the “Website”) and purchase our digital products.
By using our Website or purchasing our products, you agree to the terms of this Privacy Policy. If you have any questions, please don’t hesitate to contact us using the information provided at the end of this document.
Information We Collect
1. Personal Information:
This refers to information that can be used to identify an individual. We may collect the following personal information when you:
- Create an account: This might include your name, email address, username, and password.
- Purchase a product: We collect billing information like your name, address, and payment details (processed securely by a third-party payment gateway).
- Contact us: If you contact our customer support team, we may collect your name, email address, and details regarding your inquiry.
2. Non-Personal Information:
This refers to information that cannot be used to directly identify an individual. We may collect non-personal information automatically through your use of the Website, such as:
- Browsing data: This includes pages you visit, links you click on, and search terms you use on the Website.
- Device information: This includes your IP address, browser type, operating system, and device model.
- Usage data: This includes how you interact with the Website, such as the time you spend on certain pages and features used.
3. Information from Third-Party Sources:
In some cases, we may collect information about you from third-party sources, such as:
- Social media platforms: If you choose to connect your social media account to your CrayonToon Studios account, we may collect some information from that platform, depending on your privacy settings.
- Analytics providers: We may use third-party analytics tools to gather website traffic data. This data is anonymized and does not directly identify individual users.
It’s important to note:
- We will always inform you and obtain your consent before collecting any personal information.
- You can choose not to provide certain information, although it may limit your ability to use some features of the Website or purchase products.
How We Use Your Information
We use your information to:
- Process your orders and deliver your digital products. This includes verifying your payment information and fulfilling your purchase requests.
- Provide customer support. We use your information to respond to your inquiries, troubleshoot issues, and offer assistance when you need it.
- Send you marketing communications (with your consent). We may use your email address to send you newsletters, promotional offers, and other marketing materials related to our products. You can always unsubscribe from these communications at any time.
- Improve our Website and products. We use anonymized data to analyse user behaviour and website traffic patterns. This helps us improve the overall user experience and functionality of the Website and our products.
- Personalise your experience. We may use your information to personalise your experience on the Website, such as recommending products you might be interested in.
- Comply with legal requirements. We may use your information to comply with applicable laws and regulations, such as responding to court orders or subpoenas.
It’s important to note:
- We will not share your personal information with third parties for their own marketing purposes without your consent.
- We take steps to ensure that your information is used only for the purposes outlined in this Privacy Policy.
Cookies and Tracking Technologies
We use cookies and other tracking technologies on our Website. These technologies help us:
- Improve your browsing experience. Cookies can remember your preferences (like language settings) and login information, so you don’t have to re-enter them each time you visit the Website.
- Analyse website traffic and user behaviour. We use anonymized data to understand how users interact with the Website, which helps us improve its functionality and content.
- Offer targeted advertising (with your consent). We may partner with third-party advertising networks to deliver relevant ads to you on our Website and other websites you visit. These ads may be based on your browsing history and interests.
Here are some of the common types of cookies and tracking technologies we use:
- Session Cookies: These cookies are temporary and are automatically deleted when you close your browser.
- Persistent Cookies: These cookies remain on your device for a predetermined period of time or until you manually delete them.
- Web Beacons (pixel tags): These are tiny graphics embedded in web pages that can track activity on the page.
You have control over cookies:
- Most web browsers allow you to control or disable cookies in your settings.
- You can choose to reject all cookies, or you can choose to accept only certain types of cookies.
- You can also clear your browsing history, which will delete any cookies that have been stored on your device.
Here are some resources for learning more about cookies and how to manage them:
It’s important to note:
- Even if you disable cookies, you may still be able to use the Website, although some features may be limited.
- We strive to respect your cookie preferences.
Sharing Your Information
We generally do not share your personal information with third parties without your consent. However, there are some exceptions:
- Service Providers: We may share your information with third-party service providers who help us operate the Website and deliver our products. These providers are obligated to use your information only for the purpose of providing services to CrayonToon Studios and are bound by strict confidentiality agreements.
- Payment Processors: When you make a purchase, your payment information is processed securely by a third-party payment gateway. We do not store your full credit card details ourselves.
- Legal Requirements: We may disclose your information if required by law, such as responding to court orders, subpoenas, or law enforcement investigations.
- Business Transfers: In the event of a business transaction, such as a merger or acquisition, your information may be transferred to the new owner of the business. However, we will take steps to ensure that your information is used in a manner consistent with this Privacy Policy.
We will never sell or rent your personal information to third parties for their own marketing purposes.
It’s important to note:
- We take steps to ensure that any third-party service providers we work with maintain appropriate security measures to protect your information.
- We will always notify you if we are required to disclose your information by law.
Data Security
We take the security of your information very seriously and use a variety of security measures to protect it, including:
- Secure storage: We store your personal information on secure servers with industry-standard security measures like encryption.
- Access controls: We restrict access to your information to authorised personnel only who need it to perform their job duties.
- Regular security reviews: We conduct regular security reviews to identify and address any potential vulnerabilities.
- HTTPS protocol: We use the HTTPS protocol to encrypt data transmission between your web browser and our servers.
While we strive to protect your information, it’s important to understand that no security system is foolproof. We cannot guarantee the complete security of any information you provide to us.
It’s also your responsibility to take steps to protect your information:
- Choose a strong password for your account and keep it confidential.
- Be careful about the information you share online.
- Log out of your account when you are finished using the Website.
Your Choices and Rights
We respect your control over your information. Here are some ways you can manage your information:
- Access and update your information: You have the right to access and update your personal information associated with your account. You can do this by logging into your account and visiting the profile settings section.
- Unsubscribe from marketing communications: You can choose to unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link at the bottom of the email. You can also manage your communication preferences through your account settings.
- Request data deletion: Subject to applicable laws, you may have the right to request that we delete your personal information. Please note that there may be limitations on this right, such as if your information is necessary for us to comply with legal obligations.
To exercise your rights, please contact us using the information provided at the end of this Privacy Policy.
Here are some additional points to consider:
- Verification: We may ask you to verify your identity before processing your request.
- Response time: We will respond to your request within a reasonable timeframe.
It’s important to note:
- We may retain some anonymized and non-personal information even after you delete your account. This information is used for internal analytics and research purposes.
Changes to the Privacy Policy
We reserve the right to update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the revised Privacy Policy on our Website.
- Sending you an email notification (if you have provided your email address).
It’s important to note:
- We encourage you to review this Privacy Policy periodically to stay informed about any updates.
- Your continued use of the Website or our products after the revised Privacy Policy is posted signifies your acceptance of the new terms.
Contact Information
Have questions or concerns about your privacy? We’re here to help!
- Email: support@crayontoon.com
- Email: support@crayontoonstudios.com
You can also contact us through the contact form on our website.
It’s important to note:
- We will respond to your inquiries within a reasonable timeframe.
